Privacy Policy
Last updated: April 2025
This Privacy Policy describes how GetPrimeRide collects, uses, and protects personal information provided by users of our website and transportation services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information when you submit a booking request, contact us, or use our website. This information may include, but is not limited to:
- Name
- Phone number
- Email address
- Pickup and destination details
- Payment information
- IP address and browser information
- Any additional information provided during booking or communication
2. How We Use Your Information
We use the information collected to:
- Process and confirm reservations
- Provide transportation services
- Communicate with customers regarding bookings
- Send confirmations, updates, and service notifications
- Process payments
- Improve our website and services
- Send promotional or marketing emails (if you choose to receive them)
- Comply with legal and business requirements
3. Payment Information
Payments are processed through third-party payment providers, including Stripe. By submitting payment information, you authorize us and our payment processor to charge the provided payment method for the reservation and any additional charges related to the service.
Payment information may be stored securely for future transactions when authorized by the customer. We do not share payment information with third parties except as necessary to complete the transaction.
4. Sharing of Information
We do not sell personal information.
Information may be shared only when necessary to provide services, including with:
- Payment processors
- Website hosting providers
- Email and communication services
- Advertising or analytics providers
- Legal authorities when required by law
All third-party providers are expected to handle information securely.
5. Cookies and Website Tracking
Our website may use cookies, tracking tools, and analytics services to improve user experience and monitor website performance. These may include services such as:
- Google Analytics
- Meta / Facebook Pixel
- Advertising tools
- Website hosting analytics
- Payment provider tracking
Cookies help us understand how visitors use the website and allow us to improve functionality and advertising. You may disable cookies in your browser settings, but some features of the website may not function properly.
6. Email Communication and Marketing
By providing your email address, you may receive booking confirmations, service updates, and important notifications.
We may also send promotional or marketing emails. You may unsubscribe from marketing messages at any time by following the unsubscribe link or contacting us.
7. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security of information.
8. Third-Party Services
Our website may contain links to third-party services or use third-party tools for payments, analytics, or communication. We are not responsible for the privacy practices of third-party websites or services.
9. Your Rights
You may request to review, update, or delete your personal information by contacting us. We will make reasonable efforts to respond to such requests, except when we are required to keep certain information for legal or business purposes.
10. Changes to This Policy
We may update this Privacy Policy at any time without prior notice. The updated version will be posted on our website, and continued use of our services means you accept the updated policy.